Code of Practice on complaints
Code of Practice on leakage
Customer Charter
2024-25 Charges Scheme
2023-24 Charges Scheme
2022-23 Charges Scheme
Letter of Authority
Modern slavery statement
Health & Safety policy 2023/24
Source for Business is the incumbent retailer for businesses residing in the South West Water, Bournemouth Water, Cambridge Water and South Staffs Water wholesale regions. We set the default retail pricing for these regions in line with guidance set out in the Ofwat Retail Exit Code
For information about retail tariffs in different regions or to identify the incumbent retailer to contact, please visit Open Water