Code of Practice on complaints

Code of Practice on leakage

Customer Charter

2023-24 Charges Scheme

2022-23 Charges Scheme

2021-22 Charges Scheme

Letter of Authority

Modern slavery statement

Health & Safety policy 2021

Source for Business is the incumbent retailer for businesses residing in the South West Water, Bournemouth Water, Cambridge Water and South Staffs Water wholesale regions. We set the default retail pricing for these regions in line with guidance set out in the Ofwat Retail Exit Code

For information about retail tariffs in different regions or to identify the incumbent retailer to contact, please visit Open Water