Wholesaler contact details

Since the water market opened in April 2017, the responsibilities for water and sewerage services has been divided between wholesalers and retailers.

Wholesalers continue to deliver water to customers through the existing pipes and networks, and some also manage wastewater removal and treatment. However, they no longer engage in direct customer interactions with businesses. Instead, they charge a wholesale rate to retailers, who then pass on the charges to customers while adding a small retail fee for billing, meter reading, and customer services.

In the event of a water or wastewater emergency, such as no water supply, a burst main, taste or odour issues with the water on your property, or if you become aware of a blocked public sewer, it’s important to contact your local wholesaler directly, rather than your retailer. The wholesaler is responsible for handling and resolving these issues promptly.

It’s a good idea to follow the social media accounts of your water and wastewater wholesalers for up-to-date information, planned disruptions and service announcements that may affect your business operations.