What is happening?
We have carried out an internal restructure of our group companies to help simplify how we deliver our products and services. Your water and/or sewerage retail supply contract has been taken over by our parent company, Pennon Water Services Limited.
Does this affect my terms and conditions?
Has SFB Limited been taken over?
What happens to my retail charges?
Do I have a choice?
Do I need to do anything?
Will my bill change?
Is there any impact to my payments?
Are you outsourcing my services?
I did not receive a copy of the letter notifying me of this change?