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B1 Apply for a Water Meter
B3 Meter Accuracy Test
B5 Meter Replacement
B7 Change of Meter Type, Size or Location
C1 Request for Supply or Meter Verification
C6 Request for Sewerage Charges to Be Removed from Your Account
C6 Request to Be De-registered from the Commercial Market
C6 Request to Have Surface Water Drainage Charges Removed from Your Account
F5 Submit Customer Complaint to Your Wholesaler
H1 Run Off Allowance
H5 Application to Change Non-return to Sewer Percentage
I11 Reconnection of Supply
I5 Disconnection of Supply
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Moving out of a Premises
We require a copy of one of the following documents before we can close your account:
Tenancy agreement
Lease agreement
Completion statement
License to trade agreement
Letter from estate agents/letting agents (on company headed paper)
Letter from landlord (on company headed paper)
Please Attach evidence*:
Upload file
Supply details
Customer reference number*:
(Please include all 10 digits)
Business name*:
Business entity*:
Charity
Sole trader
Partnership
Limited company
Other
Other:
Supply address*:
Supply postcode*:
Customer details
First name*:
Surname*:
Email*:
Phone number*:
What is your connection to the property?*:
Landlord
Owner
Estate Agent
Tenant
Lease holder
Other
Other:
What is the name of the Landlord?:
If tenant/lease/Estate agent/other selected above
What is the name of the estate/letting agent?*:
If tenant/lease/Estate agent/other selected above
Move details
Contract/Lease End Date or Sale Completion Date*:
Date and time
Calendar
Today
Is the supply metered or unmetered?*:
Metered
Unmetered
Unknown
Meter reading:
If you are unable to locate your meter please call us on 0344 406 8053
Would you like to send your bills to another address?*:
Yes
No
Forwarding address:
Forwarding postcode:
Is the property going to be vacant?*:
Yes
No
If the property is not on a meter, we will not be aware that there is no water being used and will send you a rateable value bill for the year. If the property is going to be vacant for some time it may be worth having the supply disconnected.
New Occupant/Landlord Name*:
New occupant contact number (if known):
New occupant email address (if known):
Any additional details?: