I Think I Have a Leak on my Premises, What Should I do?

Leakage is usually easy to spot when the water pipes are above ground, but if you have a leak on your underground water supply pipe, it can run unnoticed for a considerable time. In fact, some leaks may have been running for so long that you just accept that your ‘high’ water bill is normal.

Indications of a Leak:

  • Unexplained High Water Bills – When you have not had any unusual activity in your premises but have unexplained high water bills.
  • High Meter Read/Meter Spinning - If no water is being used in the building, but the meter is spinning, it can be an early indication of a leak.
  • Visible Water/Puddles – Other clear signs of a possible leak or leaks in the pipes are unexplained wet areas around your premises, for example in the car park.
  • Low Water Pressure – Disturbances in the supply pipe, including ruptured or clogged pipes, may reduce the pressure of the water that reaches your premises.
  • Water Sounds – Bubbling noises from the toilet or sink, whistling from the pipes, banging, dripping and clanking may be signs that some of the pipes in your premises are broken. You should always pay attention to any sounds coming from areas likely to experience water leaks.

It's important to carry out a stop tap test before contacting anyone.

I have a Supply Interruption, What Should I do?