Customer Publications

cop-complaints
 

How We Handle Customer Complaints

 

cop-leakage
 

Code of Pactice on
Leakage

customer-charter
 

Customer
Charter

bwb-charges
 

2020-21 Charges Scheme (Bournemouth Customers)

 

cwb-charges-scheme


2020-21 Charges Scheme (Cambridge Customers)

sswb-charges


2020-21 Charges Scheme (South Staffs Customers)

swwb-charges


2020-21 Charges Scheme (South West Customers)

 

Other Documents

Wholesaler Charges Schemes

Affinity Water 

Albion Water 

Anglian and Hartlepool 

Bournemouth Water

Bristol Water 

Cholderton and District Water 

Dwr Cymru Welsh Water 

Essex and Suffolk

Northumbrian Water 

Portsmouth Water 

Scottish Water 

Severn Trent Water 

South East Water 

South Staffs Water 

South West Water 

Southern Water 

Sutton and East Surrey 

Thames Water

United Utilities 

Wessex Water 

Yorkshire Water