We understand that these are worrying and unsettling times for everybody, both personally and professionally. Please be assured that we have been working hard to mitigate any effect the Coronavirus might have on our service whilst following and reacting to all Government guidance to reduce the spread of the virus and protect our staff and the wider community.
As a business ourselves, we are not immune to the effects of the virus control measures affecting you. Our priorities are looking after our staff and continuing to serve you to the best of our ability. We are working closely with all our Water Wholesalers who also have controls to ensure that their services continue at the highest level throughout these uncertain times. You should continue to contact your Wholesaler directly for any water quality and supply interruption concerns.
If your business has closed, we recommend you isolate your supply by turning off your internal stop tap to protect against any leaks and that you take a reading of your water meter if you know its location and it is safe to do so. If this is the case, please fill in the form below to make us aware.
In line with the latest Customer Protection Code of Practice and particularly around support for our customers currently affected by Covid-19, we have published our Covid-19 Repayment Scheme.
This scheme details our payment arrangements for customers affected by Covid-19, how we have classified customers as affected and their eligibility to the repayment options.
This details which customers we classify as being:
- Fully Impacted Customers
- Partially impacted Customers
- Nonimpacted Customers
Fully impacted Customers will not be subject to default interest for the non-payment of invoices issued from1 June 2020
Please fill out the form below if COVID-19 has partially or fully impacted your business to advise us of your current situation and what we can do to assist you.
e.g. have you been asked to close by the government?
Please note, you MUST advise us when the business reopens and water usage returns to normal. You can do this by emailing us.