In line with the latest Customer Protection Code of Practice and particularly around support for our customers currently affected by Covid-19, we have published our Covid-19 Repayment Scheme.

This scheme details our payment arrangements for customers affected by Covid-19, how we have classified customers as affected and their eligibility to the repayment options.
This details which customers we classify as being:

  • Fully Impacted Customers
  • Partially impacted Customers
  • Nonimpacted Customers

Fully impacted Customers will not be subject to default interest for the non-payment of invoices issued from1 June 2020.

Please fill out the form below if COVID-19 has partially or fully impacted your business to advise us of your current situation and what we can do to assist you.

Please include all 10 digits
Please include at least one form of contact detail
Please include at least one form of contact detail


Today
Today

Please read the meter as close to re-opening your business as possible
Today

Please note, you MUST advise us when the business reopens and water usage returns to normal. You can do this by emailing us.