In line with the latest Customer Protection Code of Practice and particularly around support for our customers currently affected by Covid-19, we have published our Covid-19 Repayment Scheme.
This scheme details our payment arrangements for customers affected by Covid19, how we have classified our customers and their eligibility for the repayment options.
This details which customers we classify as being:
- Fully Impacted Customers
- Partially impacted Customers
- Nonimpacted Customers
Fully impacted Customers will not be:
- Served disconnection notices for non-payment of bills
- Subject to default interest for the non-payment of invoices issued from1 June 2020
- Subject to enforcement for the non-payment of invoices
Please fill out the form below if your business has re-opened after a period of closure due to COVID-19: