Source for Business - Re-opening my business notification

In line with the latest Customer Protection Code of Practice and particularly around support for our customers currently affected by Covid-19, we have published our Covid-19 Repayment Scheme.

This scheme details our payment arrangements for customers affected by Covid19, how we have classified our customers and their eligibility for the repayment options.

This details which customers we classify as being:

Fully Impacted Customers
Partially impacted Customers
Nonimpacted Customers

Fully impacted Customers will not be:

Served disconnection notices for non-payment of bills
Subject to default interest for the non-payment of invoices issued from1 June 2020
Subject to enforcement for the non-payment of invoices

Please fill out the form below if your business has re-opened after a period of closure due to COVID-19:

Customer reference number*:

Please include all 10 digits

Business name*:

Type of business*:

Contact name*:

Supply address*:

Email address:

Please include at least one form of contact detail

Phone number:

Please include at least one form of contact detail

What category do you fall into in relation to Coronavirus restrictions?*:

Not effected
Partially effected
Fully effected

Date property empty/vacant/reduced usage from*:

Today

Date property re-opened*:

Today

Is the property metered?*:

Yes
No

If metered, please provide a meter reading:

Please read the meter as close to re-opening your business as possible

Date of meter reading:

Today

Any additional information?:

I confirm the above details to be a true representation of the affect Coronavirus has impacted the business. I understand that further evidence may be required to substantiate this*:

COVID19

Please note, you MUST advise us when the business reopens and water usage returns to normal. You can do this by emailing us.