In line with the latest Customer Protection Code of Practice and particularly around support for our customers currently affected by Covid-19, we have published our Covid-19 Repayment Scheme.
This scheme details our payment arrangements for customers affected by Covid-19, how we have classified customers as affected and their eligibility to the repayment options.
This details which customers we classify as being:
- Fully Impacted Customers
- Partially impacted Customers
- Nonimpacted Customers
Fully impacted Customers will not be subject to default interest for the non-payment of invoices issued from1 June 2020.
Please fill out the form below if COVID-19 has partially or fully impacted your business to advise us of your current situation and what we can do to assist you.