Source for Business - Re-opening my business notification

In line with the latest Customer Protection Code of Practice and particularly around support for our customers currently affected by Covid-19, we have published our Covid-19 Repayment Scheme.

This scheme details our payment arrangements for customers affected by Covid-19, how we have classified customers as affected and their eligibility to the repayment options.
This details which customers we classify as being:

Fully Impacted Customers
Partially impacted Customers
Nonimpacted Customers

Fully impacted Customers will not be subject to default interest for the non-payment of invoices issued from 1 June 2020.

Please fill out the form below if COVID-19 has partially or fully impacted your business to advise us of your current situation and what we can do to assist you.

Customer reference number*:

Please include all 10 digits

Business name*:

Type of business*:

Contact name*:

Supply address*:

Email address:

Please include at least one form of contact detail

Phone number:

Please include at least one form of contact detail

What category do you fall into in relation to Coronavirus restrictions?*:

Not effected
Partially effected
Fully effected

Date property empty/vacant/reduced usage from*:

Today

Date property re-opened*:

Today

Is the property metered?*:

Yes
No

If metered, please provide a meter reading:

Please read the meter as close to re-opening your business as possible

Date of meter reading:

Today

Any additional information?:

I confirm the above details to be a true representation of the affect Coronavirus has impacted the business. I understand that further evidence may be required to substantiate this*:

COVID19

Please note, you MUST advise us when the business reopens and water usage returns to normal. You can do this by emailing us.