What is Source for Business' advice?
As a business ourselves, we are not immune to the effects of the virus control measures that continue to affect you. Even though we are now on the next step of the roadmap out of lockdown, our priorities are still to look after our staff and to continue to serve our customers to the best of our ability.
How do I contact you?
What do I do if my business is temporarily closed, permanently closed or using much less water and I have not notified you?
Am I entitled to a payment holiday/freeze/reduction during this lockdown period?
What happens if I am unable to pay my water/wastewater bills temporarily during this current lockdown?
I have heard there may be financial support for my business from the Government. Is this true?
Will I continue to still receive bills?
How do I Receive my Bills if my Premises are still closed or my staff are still Furloughed and we are operating remote working?
How do I Pay my Bill?
My business looks after vulnerable customers, will Covid-19 create a risk of supply to my business?
Will my water meter have been read?
Do I still need to pay my bill if I am subject to Insolvency proceedings?